---
title: Viewing Unacknowledged Problems
description: This section describes how to view unacknowledged problems for selected ALPR(s). Typically, these are new problems that Vetted Support has not had a chance to review yet. After a Vetted Support Engineer reviews a problem for the first time, he…
url: "https://vettedsecuritysolutions.com/docs/viewing-unacknowledged-problems/"
updated: "2023-05-26"
category: TechAlert
---

# Viewing Unacknowledged Problems

This section describes how to view unacknowledged problems for selected ALPR(s). Typically, these are new problems that Vetted Support has not had a chance to review yet.

After a Vetted Support Engineer reviews a problem for the first time, he usually selects the Acknowledge checkbox on the Update problem page. This changes the problem’s status from Unacknowledged (default) to Acknowledged.

**HINT**: Whenever you’re reviewing a problem record, you may want to check the value of the Ack (Acknowledged) column. If Ack = Yes, you can assume that Vetted Support is aware of the problem. If Ack = No, it means that Vetted Support is probably not aware of the problem.

**1** If it is not already selected, click the Monitoring tab at the top of the page.

**2** Click the Problems tab. The Problems page displays.

![image-20221026-153754.png](/wp-content/uploads/confluence-migration/2002649121/2004090883/image-20221026-153754.png)

By default, the Problems section displays both acknowledged and unacknowledged records.

**3** Click the Select button to the right of the Hosts field. The following popup displays.

![image-20221026-153929.png](/wp-content/uploads/confluence-migration/2002649121/2003763222/image-20221026-153929.png)

**4** To view unacknowledged problems for all your ALPR systems, select the Name checkbox.

– OR –

To view unacknowledged problems for some but not all of your ALPR systems, select the appropriate checkbox(es).

**5** Click the Select button. The selected ALPR(s) display in the Hosts field.

![image-20221026-154249.png](/wp-content/uploads/confluence-migration/2002649121/2003435534/image-20221026-154249.png)

**6** Select the Show unacknowledged only checkbox (see yellow arrow above).

**7** Click Apply. If there are any unacknowledged problems for your selected ALPR(s), they will display at the bottom of the page.

![image-20221026-154451.png](/wp-content/uploads/confluence-migration/2002649121/2003664900/image-20221026-154451.png)

Note that the value of the Ack (Acknowledged) column is No for both records, indicating that these problems are unacknowledged.