How a Municipal Law Enforcement Agency Reduced Downtime and Maximized LPR System Efficiency

The Challenge: Persistent Downtime in Critical LPR Systems

A municipal law enforcement agency depended on a network of fixed and trailer-mounted License Plate Readers (LPRs) to support investigations, vehicle interdictions, and real-time crime prevention. These systems provided crucial intelligence, but frequent unplanned outages and delayed issue detection disrupted operations.

Key challenges included:

• LPR cameras going offline without immediate detection – Leading to gaps in data collection during active investigations.
• Reactive troubleshooting – The agency only became aware of system failures after officers reported missing data.
• Unnecessary technician deployments – Routine service calls were triggered for simple issues like power resets, increasing operational costs.
• Lack of centralized oversight – No single dashboard provided real-time visibility into system health across all deployed LPR units.

The agency required a proactive monitoring and alert system to ensure continuous LPR operation and reduce system downtime.

The Solution: Implementing TechAlert for Real-Time LPR Monitoring

To enhance operational efficiency, the agency deployed TechAlert—a dedicated monitoring and alert system designed to oversee LPR system health and performance.

With TechAlert integrated across all fixed and trailer-mounted LPRs, the agency gained:

✅ Automated System Health Monitoring – TechAlert continuously tracked power supply, battery status, network connectivity, and modem performance, providing real-time diagnostics.

✅ Instant Alerts to Key Personnel – When an issue was detected, email and text notifications were sent to designated agency staff, allowing immediate action before system failure impacted operations.

✅ Self-Corrective Issue Resolution – TechAlert identified common software and hardware malfunctions, triggering automated resets to restore LPR functionality—reducing the need for manual intervention.

✅ Centralized Dashboard for Complete Oversight – The agency’s technical administrators could now view the status of all LPRs in a single interface, making it easier to prioritize maintenance and respond to critical failures.

The Results: Increased Uptime, Faster Response, and Cost Savings

🔹 50% Reduction in LPR Downtime – With real-time alerts and automated resets, most issues were resolved before impacting field operations.

🔹 Faster Incident Response – Instead of waiting for officer-reported failures, the agency’s technical team received immediate notifications, cutting response time from hours to minutes.

🔹 Fewer Unnecessary Service Calls – Over 60% of previous technician deployments were eliminated due to TechAlert’s automated troubleshooting and remote monitoring, saving time and resources.

🔹 Seamless Integration with Existing Systems – TechAlert operated within the agency’s secured network while maintaining compatibility with federal and local investigative databases.

Conclusion: A Smarter Approach to LPR System Management

By implementing TechAlert, this municipal law enforcement agency transformed how it managed and maintained its LPR infrastructure. Instead of relying on manual troubleshooting and reactive maintenance, the agency now benefits from a proactive, real-time monitoring solution that keeps LPRs operational when they are needed most.

More uptime. Fewer disruptions. Faster investigations. That’s the power of TechAlert.