Warranty Coverage Statement

Effective May 4, 2026

This Warranty Coverage Statement applies only to hardware and systems sold by Vetted Security Solutions LLC (“Vetted Security Solutions”) under the www.vettedsecuritysolutions.com brand. Products sold by Vetted Holdings affiliates or by independent companies are covered by separate warranties published by those entities.

Vetted Security Solutions provides tiered hardware warranty coverage governed by the specific terms identified on the customer’s official Vetted Security Solutions estimate, quote, or invoice. The applicable warranty level, duration, and scope are determined solely by the document referenced there. Coverage applies to the original end user only and begins on the date of shipment or installation, whichever occurs first.

Warranty Variants.

1. 12-Month Parts and Labor Warranty. Covers both parts and labor for eligible repairs for twelve (12) months. Includes factory diagnostics, part replacement, and system reassembly for covered items. Customer is responsible for shipping items to Vetted Security Solutions; return shipping is covered on approved claims.

2. 90-Day Parts and Labor Warranty. Covers parts and labor for eligible items for ninety (90) days. Same level of service as the 12-month warranty but for a shorter term. Often used for refurbished or limited-deployment systems.

3. 12-Month Parts-Only Warranty. Covers eligible hardware components for twelve (12) months. Labor for diagnostics, installation, and repair is not included and is the responsibility of the customer or service partner.

4. 90-Day Parts-Only Warranty. Covers eligible parts only for ninety (90) days. No labor or factory service is included. Typically applied to accessory-level items or specially quoted hardware.

5. OEM Warranty Only — No Vetted Security Solutions Warranty. Some systems or components are governed exclusively by the original equipment manufacturer’s (OEM) or third-party supplier’s warranty. In these cases, Vetted Security Solutions provides no warranty, and the customer is responsible for initiating claims directly with the OEM. We may assist with coordination on request but assume no liability for the OEM’s performance or claim outcome.

Important Disclaimers.

• Warranty coverage is strictly limited to the terms listed on the official Vetted Security Solutions estimate, quote, or invoice.
• Third-party components and accessories not manufactured by Vetted Security Solutions are covered solely by their respective manufacturer warranties, the terms of which are published or supplied by those manufacturers.
• Use of non-Vetted-certified parts, or of components not purchased through Vetted Security Solutions or its authorized distributors, voids all Vetted Security Solutions warranty coverage.
• Vetted Security Solutions is not responsible for delays, outcomes, or failures related to OEM warranty processes but may offer administrative assistance with coordination.

Warranty Exclusions (Applicable to All Variants). This warranty does not cover:

• Normal wear and tear or cosmetic defects;
• Damage from misuse, abuse, improper installation, vandalism, contamination, or natural disasters;
• Power surges, environmental factors, or improper storage;
• Unauthorized repairs, modifications, or servicing performed without prior written approval from Vetted Security Solutions;
• Components not listed as covered on the original quote or invoice;
• Failures resulting from use outside the specified operational conditions.

Support and RMA Process. To initiate a support or warranty claim, visit https://vettedsecuritysolutions.com/support. A valid RMA number is required for all warranty returns. Warranty repairs are processed within fourteen (14) business days of receipt at the Vetted Security Solutions facility. Repaired equipment is covered under either a six (6) month extension or the remainder of the original warranty term, whichever is longer.

General Terms. This warranty is the exclusive remedy and supersedes all other warranties — express, implied, or statutory — including merchantability or fitness for a particular purpose. Vetted Security Solutions is not liable for indirect, incidental, special, or consequential damages arising from product failure, system downtime, or operational disruption. No representative or agent of Vetted Security Solutions is authorized to modify warranty terms except through a written agreement signed by an authorized officer of Vetted Security Solutions.