Congratulations on the purchase of your new Vetted ALPR Speed/Message Trailer. This timeline provides general guidance and understanding of the delivery process for your new trailer.
Confirmation email of Order
· Vetted: Vetted Production Team will send an email confirming PO and order details. This will include trailer part number, quantity, color, delivery instructions.
· Customer: Review Order Details and verify both order & delivery instructions are accurate.
· Please Note: A loading dock is required for unload of trailer, if trailer is small enough unloading by forklift is possible.
Installation of customer SIM card and/or Config File:
· Vetted: Email from the production team will provide device IMEI and request a SIM card from the end-user during the build process. Production will also ask for confirmation of other agency account details to which the new trailer is being attached. Production will also request the agency LEARN Config file for the trailer prior to shipping.
· Customer: Provide SIM Card to production during the standard production cycle. Provide CDMS or CDFS (whichever is applicable) config file during the standard production cycle.
· Please Note: We stock AT&T FirstNet SIMs. For customers wanting a FirstNet SIM, we need an authorized FirstNet point of contact (POC) on the agency account and can then provide SIM/activation on the agency account at an additional fee.
Coordination of Trailer Delivery
· Vetted: Once order details are confirmed, the delivery date will be coordinated. The Vetted Production Manager will transmit delivery instructions.
· Customer: Provide POC for coordination of delivery. Please ensure our team has at least one primary and one alternate POC.
Accepting Trailer Delivery
· Vetted: Provide Driver ETA & Contact information to RSM, CSM, and End User POC.
· Please Note: Customer will require a loading dock for unloading. If a loading dock is unavailable, the customer will need to coordinate a wrecker or similar unload methods to remove the trailer from the flatbed.
Inspect Trailer and Sign Bill of Lading
· Customer: Once the trailer has been delivered, visually inspect all components prior and during the unloading process to verify no damage was incurred during shipping.
· Please Note: Any damage noticed, please note on Bill of Lading (BOL) or Delivery Form. For any serious damage, immediately contact the Vetted team before signing BOL paperwork for additional instructions.
Install and Validate Cameras
· Customer: After delivery, and physical inspection of the trailer delivery there are a few things you will need to do to get your trailer operational.
Install LPR Cameras on the trailer via provided cables and mounts. You will find the cameras in the battery box located at the rear of the trailer. Please refer to the attached Receiving Your ALPR Trailer & Trailer Setup/ Deployment Quick Start Guide if you need assistance installing the cameras.
Install hitch into trailer and connect the brake lights.
Please refer to the attached Receiving Your ALPR Trailer & Trailer Setup/ Deployment Quick Start Guide if you need assistance properly installing the hitch and brake light connectors.
Verify all electronics components power up. Your VLT is located at the front of the trailer with the Vetted logo on it.
Take the Certificate of Original Manufacturing Origin to your DOT office and apply for a tag through your local state DOT. If you do not have Certificate of Origin (COO) please contact Vetted staff.
Add the trailer to your insurance policy; depending on local state DOT laws this may be required before applying for a tag.
Have upfitter attach any logos phone numbers to the trailer, return to station, plug trailers in with power turned off awaiting training as needed.
For further instructions, please see attached Receiving Your ALPR Trailer & Trailer Setup / Deployment Quick Start guide for comprehensive guide.
Schedule Training
· Vetted: Vetted Customer Success Member will reach out regarding scheduling training if training services were purchased.
· Customer: Provide list of potential training dates / times that will work for your agency. Ideally, we have multiple operators that can operate in a train the trainer style approach for units responsible for deploying the trailer.
First Time Deploying your Trailer
· Customer: If training is included our Customer Success personnel will guide you through your initial deployment during the onsite training. If no onsite services were purchased, please coordinate an initial trailer deployment setup time with our support staff to ensure a smooth initial deployment.
