Regional Director
Vetted’s Regional Director is your Primary POC who will be guiding the process from the time a PO is received through Coordination of training.
Regional Director responsibilities include:
· Confirmation of Order Details
· Providing Router IMEI information and shipping instructions for SIM card (if applicable)
· Confirming Installation Locations
· Coordinating 3rd Party subcontractors and ensuring permitting submittal
· Holding Project Timelines and Communicating Changes in Timelines
· Transition to Customer Success Team for Training
Customer Success Team
Your Solutions Consultant is your Technical Product Expert. They will help translate your goal for using your LPR solution into a technical plan to ensure maximum uptime for the system and ensure they are providing a smooth experience in your implementation, allowing you to focus on what you do best, solving crime.
Your specialist will work with you to:
Establish Training on TAS and alerting services
Ensure your team is confident using LEARN for searching and using back-end software features to optimize the success/impact of your deployment.
Understand all best practices and benefits of the software in producing investigative leads.
Provide “how-to” and training documentation
Vetted Solutions Support
The Vetted Security Solutions Support team is committed to answering all your day-to-day questions as quickly as possible. The support team can work with you to request maintenance of your cameras, troubleshoot remotely with your designated POC, and input Return Material Authorization (RMA) forms for any equipment experiencing outages. We provide a ticketing system allowing you to track and comment on any open issues. Please see the below instructions for the support process:
Click on the “24/7 Support Helpdesk-LPR, LEARN, TAS” Icon
Choose from the following options: LPR Technical Support, License Key Request, Account Management, CCTV and Surveillance, Thermal Camera Support, or Other Questions
Please provide the following information: Your Name (Contact Name), Phone Number, Email, Company/Department, a summary, and a detailed description of the issue you are having. Attachments are optional.
Press send to notify our help desk, and a confirmation email will be sent to the email address that you have provided.
Once the ticket is updated/ or closed, it will send you an email notifying you that the support request has been modified/ or completed.
For issues requiring immediate technical support, please call the Vetted Security Solutions office at (727) 440-3245 ext. 1.