Thank you, and congratulations on the purchase of your new Vetted Covert ALPR Attenuator. This guide contains the information you need leading up to the delivery and through the implementation of your new system. Please review the sections below and let your Vetted Customer Success representative know if you have questions.
Receiving your ALPR Attenuator #
This guide provides general guidance and understanding of the delivery process for your new Attenuator to include roles and responsibilities for us at Vetted Security Solutions and You the Customer.
Confirmation Email of Order: #
- Vetted: Vetted Production Team will send an email confirming the Purchase Order (PO) and order details. This will include Attenuator part number, quantity, color, and delivery instructions.
- Customer: Review Order Details and verify both order & delivery instructions are accurate.
- Please Note: A loading dock is required for unloading the Attenuator, if the Attenuator is small enough unloading by forklift is possible.
- Please Note: On some occasions, third parties outside of Vetted Security Solutions will be required to unload in the event a loading dock is not present. Coordination between 3rd party organizations required for unloading is the responsibility of the customer.
Installation of SIM Card: #
Vetted: Email from the production team will provide the device IMEI and give the option to mail a static SIM card from the end-user during the build process. Production will also ask for confirmation of other agency account details to which the new Attenuator is being attached. Production will also request the agency LEARN Config file for the Attenuator prior to shipping.
Customer: Provide SIM Card to production during the standard production cycle. Provide CDMS or CDFS (whichever is applicable) config file during the standard production cycle.
Please Note: We stock AT&T FirstNet SIMs. For customers wanting a FirstNet SIM, we need an authorized FirstNet point of contact (POC) on the agency account and can then provide SIM/activation on the agency account at an additional fee.
Coordination of Attenuator Delivery: #
Vetted: Once order details are confirmed, the delivery date will be coordinated. The Vetted Production Manager will transmit delivery instructions.
Customer: Provide POC for coordination of delivery. Please ensure our team has at least one primary and one alternate POC.
Accepting Attenuator Delivery: #
Vetted: Provide Driver ETA & Contact information to RSM, CSM, and End User POC. Vetted will send an email to confirm the shipping POC, address, and the customer’s ability to receive Attenuators at their location on specified days.
Please Note: Customer will require a loading dock for unloading. If a loading dock is unavailable, the customer will need to coordinate a wrecker or similar unload methods to remove the Attenuator from the flatbed.
Inspect the Attenuator and Sign the Bill of Lading #
Customer: Once the Attenuator has been delivered, visually inspect all components prior and during the unloading process to verify no damage was incurred during shipping.
Please Note: Any damage noticed, please note the Bill of Lading (BOL) or Delivery Form. For any serious damage, immediately contact the Vetted team before signing BOL paperwork for additional instructions.
Install and Validate Cameras: #
Customer: After taking delivery and physical inspection of the Attenuator there are a few things you will need to do to get your Attenuator operational.
- Install LPR Camera on the Attenuator via the provided cables and mounts. You will find the cameras under the lid of the Attenuator. If cameras are already installed, you may skip this step. Please refer to the Attenuator Quick Start Guide if you need assistance installing the cameras.
- Verify all electronic components power up. Refer to the Attenuator Quick Start Guide for powering on your equipment.
- Take the Certificate of Original Manufacturing Origin to your local DOT Office if permitting is necessary in your region.
- Add the Attenuator to your insurance policy if so desired.
Implementation Team Members #
This section outlines the various teams that will support you through your order, build, and delivery process. You may contact your sales rep or the corresponding Vetted team at any time.
Production Team #
Vetted’s Production Team is your initial POC who will be guiding the process from the time a Purchase Order (PO) is received through the delivery of your Attenuator. The Production Team responsibilities include:
- Confirmation of Order Details
- Providing Router IMEI information and shipping instructions for SIM card
- Confirming Attenuator Delivery Location
- Coordinating Attenuator Delivery Instructions
- Receiving signed Bill of Lading from customer
- Sending Certificate of Origin once Attenuator is invoiced
Vetted Security Solutions Support #
The Vetted Security Solutions Support team is committed to answering all your day-to-day questions as quickly as possible. Please see the steps below for the support process:
- Go to https://vettedsecuritysolutions.com/support/
- Click on the “Support Ticket” Icon.
- Choose from the following options: LPR Technical Support, License Key Request, Account Management, CCTV and Surveillance, Thermal Camera Support, or Other Questions.
- When opening a support ticket, if you have multiple physical sites and or equipment impacted, please create an individual ticket for each. Do not bundle multiple different physical sites/equipment in the same support ticket.
- Please provide the following information: Your Name (Contact Name), Phone Number, Email, Company/Department, a summary, and a detailed description of the issue you are having. Attachments are optional.
- Press send to notify our help desk, and a confirmation email will be sent to the email address that you have provided.
- Once the ticket is updated/ or closed, it will send you an email notifying you that the support request has been modified/ or completed.
For issues requiring immediate technical support, please call the Vetted Security Solutions office number at (727) 440-3245 Ext 1.
Attenuator Pre-deployment Setup #
Once the Attenuator has been unloaded, and administrative paperwork managed it is time to begin getting your Attenuator ready for initial deployment.
The Attenuator and battery bank extender (if applicable) will need to be plugged in to shore power and left to charge for a full 24 hours using the Victron smart charger provided.
Use the Victron smart charger you received with the shipment to connect Attenuators to shore power. It will plug into the grey Anderson plug located at the bottom of the unit.
Ensure only 1 Attenuator is plugged into each outdoor plug location.
Attaching two Attenuators to a single outdoor plug will trip the breaker and prevent the Attenuator from charging. Do not use power strips or lightweight extension cords.
SIM Card #
If a SIM card was not provided to Vetted prior to delivery, you will need to activate a SIM card. To accomplish this, you will need the IMEI for the router in the Attenuator. Vetted support can provide you with the IMEI number. It should also be listed on the label inside of the lid.
Please contact your agency’s IT department for assistance. Once you have the SIM card on hand it will need to be inserted into either the A or B slot. Please reference the Attenuator quick deployment guide for SIM card installation and configuration of the modem.
Please note – You will need a Phillips head precision screwdriver to access the SIM card slots.
Once the Attenuator has charged and the SIM card is installed, reference the Attenuator Quick Start Guide to link your LPR to its database.
Electrical Requirements and Run Time Calculations #
The Covert ALPR Attenuator has its own internal battery bank. Additional battery bank extenders and solar add-ons are available as upgrades.
*Sample run time calculations are shown below: Please Note- For all LiPo4 use 90% discharge number*
Attenuator Main with no battery Extenders and No Solar panels
Attenuator Main with Battery Extender No solar panels
Please Note- The above calculations are estimated with no solar panels attached and at the beginning of the battery’s life. Run time with Solar panel attachment will vary drastically depending upon location and the type of solar panels used. For calculations specific to your geographical location reach out to your Account Manager.
When your batteries need to be recharged, they can be charged using the Victron Smart Charger provided upon delivery. It is always recommended to allow a full 24-hour charge.
A best practice is to regularly cycle batteries and allow them to go through a discharge/charge cycle.
Please Note: All batteries are considered maintenance items and only a limited hardware manufacturer warranty is included.
Attenuator FAQ’S #
What voltage is my attenuator?
Vetted Attenuators come – 24V DC. All Attenuators will have a Victron Smart Charger for charging via shore power.
What is the battery life expectancy for my Attenuator?
This can vary based on battery maintenance. Examples of this would be allowing to run through proper cycles, not leaving batteries in dead conditions for extended periods of time, and occasional connection to AC power for high amp charging. Typical life expectancy with proper maintenance is 5-7 years on LiPo4. Batteries will continue operation but run time may be severely impacted past that time.
My Attenuator is not running for the expected amount of time, what are the remedies?
All Attenuators have detailed logs showing run times and charging history over time. Please first verify the unit has been charged by plugging it into power and checking for the voltage displayed on the voltmeter to rise. If the Attenuator is plugged in and this does not occur, please contact Vetted Support.
Support Process #
Another option for support is to create a service ticket through our website. Those steps are outlined below:
- Go to https://vettedsecuritysolutions.com/support
- Choose tech support
- Choose technical support
- Provide a summary and description of the issue you are having, and we will have a record of the ticket in our system.
- Once the ticket is closed it will send you an email notifying you that what has been done.
For additional technical support, call the Vetted Security Solutions at (727) 440-3245 and then dial 1. This will take you directly to our Service desk.
Remote Support Tool #
Some support calls require further analysis of the client’s database, process or setup to diagnose a problem or to assist with a question. Vetted Security Solutions will, at its discretion, use an industry-standard remote support tool. Support can quickly connect to the client’s desktop and view the site’s setup, diagnose problems, or assist with screen navigation. More information about the remote support tool that Vetted Security Solutions uses is available upon request.
Please visit https://vettedsecuritysolutions.com/support/ for support or visit
https://vettedsecuritysolutions.com/contact/ for inquiries on adding TechAlert to your agency’s support procedures.
TechAlert is an optional add-on that allows agency managers and power users to view all deployed equipment, receive alerts, have automated corrective actions taken in event of field level issues, and a host of other customizable features. A screenshot of the map interface and dashboard overview is included below:
