This section outlines the various teams that will support you through your order, build, and delivery process. You may contact your sales rep or the corresponding Vetted team at any time.
Production Team
Vetted’s Production Team is your initial POC who will be guiding the process from time a Purchase Order (PO) is received through the coordination of training. The Production Team responsibilities include:
· Confirmation of Order Details
· Providing Router IMEI information and shipping instructions for SIM card
· Confirming Trailer Delivery Location
· Coordinating Trailer Delivery Instructions
· Receiving signed Bill of Lading from customer
· Transition to Customer Success Team
Customer Success Team & Solutions Consultant
Your Customer Success Team and Solutions Consultant is your technical product expert. They will help translate your goal for using Vetted Trailers into a technical plan to ensure maximum uptime, system usage, and overall understanding. Your specialist will work with you to:
Review the deployment best practices on trailers
Ensure that the deployment plan is set up for success from a technological standpoint in addition to meeting your goals for the trailer
Ensure your team is confident in quickly deploying the trailer solution
To quickly impact developing hotspots and solve other operational requirements for quick deploy high-speed LPR applications
Vetted Solutions Support
The Vetted Security Solutions Support team is committed to answering all your day-to-day questions as quickly as possible. Please see the steps below for the support process:
Click on the “24/7 Support Helpdesk-LPR, LEARN, TAS” Icon
Choose from the following options: LPR Technical Support, License Key Request, Account Management, CCTV and Surveillance, Thermal Camera Support, or Other Questions
Please provide the following information: Your Name (Contact Name), Phone Number, Email, Company/Department, a summary, and a detailed description of the issue you are having. Attachments are optional
Press send to notify our help desk, and a confirmation email will be sent to the email address that you have provided
Once the ticket is updated/ or closed, it will send you an email notifying you that the support request has been modified/ or completed
For issues requiring immediate technical support, please call the Vetted Security Solutions office number at (727) 440-3245 ext 1.
Please Note: On some occasions, third parties outside of Vetted Security Solutions will be required to unload in the event a loading dock is not present. Coordination between 3rd party organizations required for unload and customer are the responsibility of the customer.