Support Process #
For technical support the customer should create a ticket at https://vettedsecuritysolutions.com/ If further help is needed you can contact Vetted Security Solutions at (727) 440-3245 and then dial 1. This will take you directly to our Service desk.
Another option for support is to create a service ticket through our website. Those steps are outlined below:
- Go to https://vettedsecuritysolutions.com/support
- Choose tech support
- Choose technical support
- Provide a summary and description of the issue you are having, and we will have record of the ticket in our system.
- Once the ticket is closed it will send you an email notifying you that has been done.
REMOTE SUPPORT TOOL
Some support calls require further analysis of the client’s database, process or setup to diagnose a problem or to assist with a question. Vetted Security Solutions will, at its discretion, use an industry-standard remote support tool. Support can quickly connect to the client’s desktop and view the site’s setup, diagnose problems, or assist with screen navigation. More information about the remote support tool that Vetted Security Solutions uses is available upon request.
Please contact https://vettedsolution.atlassian.net/servicedesk/customer/portal/1/group/-1 for more information regarding remote support capabilities or https://vettedsecuritysolutions.com/contact/ for inquiries on adding TechAlert by FINDER Software Solutions (formerly Vetted Virtual Technician or VVT) to your agencies support procedures.
TechAlert is optional add on that allows agency managers and power users to view all deployed equipment, receive alerts, have automated corrective actions taken in event of field level issues, and a host of other customizable features.